A milestone in quality and security excellence

We're thrilled to share that – for the 8^th year running – we’ve been recognised for successfully meeting stringent, global standards in our business management and data security.

Our recertification for ISO 9001 and ISO 27001 reinforces our unwavering commitment to quality management and information protection. But it’s about more than just compliance - it's a testament to our dedication to excellence for our much-valued employer clients, donors, and charity sector colleagues.

What these certifications mean

ISO 9001 is the world's most recognised quality management standard. It ensures that organisations consistently deliver products and services that meet customer expectations and regulatory requirements. It demonstrates our systematic approach to continuous improvement and customer satisfaction.

ISO 27001 is the international standard for information security management systems (ISMS). Once again earning this certification proves that we have implemented robust controls to protect sensitive information and manage security risks effectively.

Why this matters to our employer clients

Companies and organisations large and small entrust us with their Payroll Giving programmes and their corporate charitable funds – some £1.2m a month. We know that they deserve crucial assurance:

• Operational Excellence: Our ISO 9001 certification guarantees that we manage our employer clients’ Payroll Giving schemes and charity accounts with consistent, high-quality processes. From setup to administration, they can expect our reliable, efficient service that meets their needs.
• Risk Mitigation: With documented processes and continuous monitoring, we minimise the risk of service disruptions that could impact employees' giving experience or businesses’ Corporate Social Responsibility initiatives.
• Compliance Confidence: Our certified Quality Management System helps ensure that Payroll Giving programmes meet regulatory requirements and internal governance standards, reducing the compliance burden on our clients.
• Measurable Results: ISO 9001's emphasis on data-driven decision making means we continuously track and improve key performance indicators that matter to our service’s success, from participation rates to processing efficiency.

The Donor Experience: Security and Trust

For the generous employees who contribute through our Payroll Giving and Every Penny Helps schemes, our ISO certifications bring peace of mind and an exceptional giving experience:

• Data Protection: ISO 27001 certification means donors’ personal and financial information is protected by internationally recognised security controls. We've implemented comprehensive safeguards against unauthorised access, data breaches, and cyber threats.
• Privacy Assurance: Our Information Security Management System ensures that donors’ charity choices, personal details, and donation history remain confidential and are only used for their intended purposes.
• Reliable Service: Quality management standards ensure that donations are processed accurately and efficiently, with minimal downtime and maximum transparency throughout the giving process.
• Continuous Improvement: We regularly review and enhance our donor experience based on feedback and our performance, ensuring that donating through us becomes easier and more rewarding over time.

Supporting our charity partners

There are benefits, too, for the organisations working hard to create positive change in our communities.

• Secure Information Handling: Charities can trust that their organisational data, beneficiary information, and details are managed with the highest security standards.
• Efficient Fund Distribution: Our quality management processes ensure that donations reach charitable partners promptly and accurately, maximising their impact.
• Reliable Partnership: Certified processes mean charities can depend on consistent service delivery, from onboarding to ongoing support, allowing them to focus on their mission rather than administrative concerns.
• Enhanced Due Diligence: Our systematic approach to quality management includes robust verification processes that help maintain the integrity of the Charitable Giving ecosystem.

Our commitment to continuous excellence

Achieving recertification isn't a destination—it's a commitment to ongoing improvement, requiring us to:

• Regularly assess and improve our processes
• Monitor our performance against established benchmarks
• Respond proactively to changing security threats and quality challenges
• Engage with stakeholder feedback to drive meaningful improvements
• Maintain transparency in our operations and decision-making

Looking forward

As the workplace giving landscape continues to evolve, these certifications position us to adapt and grow while maintaining the trust and confidence of all our stakeholders. Whether we're implementing new technologies, expanding our service offerings, or responding to emerging compliance requirements, our ISO-certified management systems provide the framework for sustainable, secure growth.

To all our employers, donors, and charities - thank you for your continued trust in Charitable Giving. Together, we're not just facilitating donations—we're building a more secure, efficient, and impactful giving ecosystem that benefits us all.